Privacy Policy

1. About This Policy

This privacy policy explains how Limenio collects, uses, and protects your personal data when you use our website or engage our services. Limenio is registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

2. Information We Collect

When you engage our services or contact us, we may collect the following personal information:

• Name and contact details (email address, phone number)
• Company name and business address
• Payment information (processed securely via Wise; we do not store full card details)
• Project-related information and communications
• Website usage data (anonymized analytics)

3. How We Use Your Information

We use your information to deliver the services you've engaged us for, process payments, communicate about project progress, and comply with legal obligations. We do not use your personal data for marketing purposes without your explicit consent.

4. Payment Processing & Card Security

Payments are processed through Wise Payments Limited, an Electronic Money Institution authorised by the Financial Conduct Authority (FRN: 900507).

Card data security: All payment card details are transmitted using industry-standard TLS/SSL encryption. We do not store, process, or have direct access to your full card number, CVV, or expiry date. All card payment processing is handled entirely by Wise, which maintains PCI DSS (Payment Card Industry Data Security Standard) compliance.

Your payment data is protected in transit and at rest through Wise's secure infrastructure. We only receive confirmation of successful or failed transactions, not your card details.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with payment processors (Wise) to facilitate transactions, and with service providers who assist in delivering our services, subject to appropriate confidentiality agreements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS, ensuring all data transmitted between your browser and our servers is encrypted. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Payment records are retained for a minimum of 6 years in accordance with UK tax and accounting regulations.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected].

9. Contact

For any questions about this privacy policy, please contact us:

Email: [email protected]

Address:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom